• Special Offers
  
• Return Information
  
• Shipping and Delivery Information
  
• Customer Service Policies
  
• Privacy Policy

Special Offers  

E-Mail Our Sales Department:  Sales@urbanjunglesuv.com

Call Our Sales Department:   (888)-465-8645

Price Match Guarantee Guidelines: Back To WAAG Products Page

1) Price has to come from a regular internet retailer. No auctions or private individuals.

2) Our price match guarantee is only valid at the time of purchase, we can not price match during an order

or after a product(s) has been delivered.

3) Price must be verifiable via the internet. If we can't verify that information we can't extend the price match guarantee on the item.

4) We will not match clearance prices from a company who is going out of business and selling for less than wholesale purchase price.

5) The company advertising a lower price must have the item in stock. 

6) Our price match guarantee can not be combined with other special offers such as free shipping or multiple items ordered discounts.

7)Urban Jungle SUV does reserve the right not to match prices at our discretion. Please e-mail or call for information.

Free Shipping Offers

Items displaying the "Free Shipping" label throughout our web site are offered with free UPS or FedEx ground shipping within the 48 contiguous states. Our free shipping offers can not be combined with our price match guarantee. If you would like to upgrade from our free shipping ground service we will apply the pre-determined amount to the upgraded shipping level of service.

30-Day Satisfaction Guarantee
We stand behind all our products with a 30-day (see exceptions below*) 100% satisfaction guarantee. If, for any reason you are not happy with the merchandise you receive, simply call us at 1-888-465-8645 within 30 days of receiving the merchandise to request a return authorization number. Properly pack the item in its original carton, insure for the full-retail value and ship via ground.  Please refer to the (see Exchanges, Credits or Refunds below*) for complete instructions on how to return an item. All products must have a return authorization number. Any return without the required return authorization number or product's that do not meet or return requirements will either be refused be assessed a 15% restocking fee at our discretion. No returns or exchanges will be accepted after 30 days from the date of receipt. 

Exceptions*
(1) Large i.e. heavy, over-size or truck freight items such as WAAG Brush Guards/Center Grill Guards, WAAG Tail Lamp Guards, WAAG Side-Steps and WAAG Rear Bumper Guards. These products may be returned for a refund, within 30 days of receipt. A 15% re-stock fee will apply to all WAAG Brush Guards/Center Grill Guards, WAAG Tail Lamp Guards, WAAG Side-Steps and WAAG Rear Bumper Guards. The reason for the 15% re-stock is due to the complexity of the bracket kits, hardware and the re-packing/re-boxing. A return authorization number must be obtained prior to shipping the item back. Freight must be pre-paid and the item should be insured for the full retail value. 

(2) Items that have been custom embroidered or custom made such as Lloyd Floor Mats, Wet Okole & Autoware Seat Covers are not returnable.

Exchanges, Credits or Refunds*
All exchanged/returned merchandise must be in original factory condition, and must include all original packaging materials, warranty cards (not filled out), manuals, and accessories. Please ship your parcel back to us PREPAID Ground UPS or insured Parcel Post. We cannot accept COD shipments. All exchanges and returns must be received within 30 days of receipt. All returns are subject to additional charges for any missing accessories or components.

Freight 

Urban Jungle SUV will pay for the cost of freight on items returned within 30 days of receipt if defective or  our error. If the item is not defective or the wrong item the customer will pay for the cost of freight on items returned. No Exceptions.

Delivery Times
Most orders are delivered within two weeks. If your order cannot be shipped within 30 days, we will notify you of the expected ship date. Sorry, we cannot ship to P.O. Boxes or foreign countries.

Credit Card Billing
In the event of a product backorder, your credit card will not be charged until the item ships. With orders of WAAG products we will run an "authorization only, this allocates the charge and it is held on your credit card until the item ships.  

Shipping
We can ship anywhere within the 48 contiguous United States with a U.S. postal ZIP code. Sorry, no shipments to Canada or Foreign Overseas.

Tax Information 

For orders shipped to and address in California please add 7.25% sales tax. For all orders shipped to any other location outside California there is no sales tax. Sales tax is applied to the full cost of the item before shipping and handling.


Truck Freight Deliveries
Most merchandise is delivered by UPS or FedEx. Some of the larger items we sell such as WAAG 1-Piece Brush Guards, WAAG Wheel-To-Wheel & Kick-Out Side-Steps must be delivered by truck. Truck freight deliveries require that we ship the item to a business or commercial address. In some cases we can deliver to a residence however, a $ 60.00 residential drop ship fee will apply in addition to the standard delivery fee. Unfortunately, truck drivers are required only to deliver to your curb-side, and they are not required to assist once the merchandise has been delivered. Please have assistance ready if you have ordered a truck-shipped product.

Shipped from the Manufacturer or Supplier 

We work closely with our manufacturer and suppliers. For this reason most of our products are drop-shipped directly from the manufacturer and suppliers warehouse. We have warehouse situated all over the country to provide the most expedited and timely delivery service.

1) Due to the nature of our business, we want to bring you special offers as fast as we can. Because time is of the essence, we cannot be responsible for advertising errors in special offers.

2) We claim no rights in or to any trade marks or trade names associated with the products we sell. Those trade marks and trade names identify the manufacturers who own them as the source and origin of those products and the goodwill associated with them.

3) Our prices are often shown with comparison prices. These comparisons are shown for reference purposes only, and represent either a manufacturer?s published suggested retail price or the price at which the same or comparable merchandise has been offered by retailers. Therefore, it may not necessarily represent the prevailing price for that item in your community.